Join SmartBizTools

About SmartBizTools

SmartBizTools is a growing Indian software company building affordable productivity, finance, and education apps for small and medium businesses. Our flagship products include LetsDoSmart, MediTrack, GharKhata, and SpeakEasy. We serve clients across India with monthly subscriptions and multilingual support.

Key Responsibilities

Lead Management & Sales (Primary)

• Call new leads within 15 minutes of inquiry (5-8 leads daily)
• Qualify leads through phone and WhatsApp conversations
• Schedule product demos with the founder
• Convert trial customers to paid subscriptions
• Maintain accurate lead data in Zoho CRM

Customer Success

• Follow up with trial customers
• Collect customer feedback
• Resolve basic queries via phone, WhatsApp, email
• Identify upsell and renewal opportunities

Communication & Social Media

• Respond to emails and WhatsApp professionally
• Post daily updates on Facebook, Instagram, LinkedIn (templates provided)
• Engage with customer comments on social media

Reporting

• Daily activity report via LetsDoSmart app
• Weekly sales pipeline review

Required Skills

Must-Have

• Excellent Hindi and English communication
• Gujarati language (strong plus)
• Confident and friendly on phone
• Basic computer skills (Excel, Google Sheets, WhatsApp, email)
• Quick learner with positive attitude
• Self-discipline (essential for WFH)

Good to Have

• 1-2 years experience in tele-sales, BPO, or customer service
• CRM tool familiarity (Zoho preferred)
• Social media posting experience

Not Required

• Programming or technical background

🏠 Work From Home Requirements

• Personal laptop in working condition
• Stable internet (minimum 25 Mbps recommended)
• Quiet workspace at home
• Smartphone for WhatsApp Business (SIM will be provided by company)
• Headset/earphones with mic
• Webcam for daily video standup

Compensation Details

Plus:

• Annual performance bonus
• Diwali bonus
• Paid leaves as per labor laws
• Performance-based growth

Working Hours

• Monday to Saturday: 10:00 AM – 7:00 PM
• Sunday: Off
• Lunch break: 1:00 – 2:00 PM
• Mandatory: Daily 15-min video standup at 10:00 AM

Training & Probation

Probation: 3 months. Performance evaluation at 1st and 3rd month.

Training (First 10 Days): In-person training at our Kalol office. Location and travel/stay arrangements will be discussed during selection. After training, role transitions to fully Work From Home.

What We Offer

• Work from comfort of your home
• Flexibility and work-life balance
• Direct mentorship from founder
• Growing SaaS industry exposure
• Skill development in sales, tech, customer success
• Long-term career growth as company scales

Selection Process

Build Your Future With Us

SmartBizTools is growing fast. As we expand our products and reach, we'll need talented people across sales, content, marketing, design, and development. Submit your profile today — we'll contact you when a suitable position opens up.

What to keep ready before applying:

• Aadhaar Card (for identity & DOB proof)
• Updated Resume / CV (PDF or Word)
• Highest qualification details
• Present and expected annual CTC (in ₹)
• LinkedIn profile URL (optional)
• Portfolio / work samples URL (optional)